Holiday Shipping and Returns Policy
Holiday Shipping Policy
We recommend you place an order for free Ground or Standard shipping by December 15th. For expedited shipping place by December 19th. Carriers have announced delays and we want you to have the best chance of receiving your gifts on time. If you order after these dates it's possible it will arrive on time, but there are no guarantees.
We offer free standard shipping on all orders over $50 to the lower 48 states. Standard shipping is usually 5-7 days from the time it leaves our warehouse, sometimes sooner. We also offer expedited shipping on some items. Shipping options will be shown during your checkout process. On Open Box or Clearance items, please allow 2-3 days for processing. On new items the warehouse usually ships within 24-48 hours (or sooner) of the order being placed.
Our Holiday Return Policy:
Purchases made between November 21st and December 8th have a return window through January 8th. Purchases made after December 8th fall within a standard 30 day return window from delivery. This helps accommodate the holiday gifting season.
We offer free returns for products in its original, new and resellable condition.
- Products must be returned in new condition: unworn, unwashed, undamaged, unused, with all original tags still attached and original packaging in new condition.
- When trying items on, be careful with all packaging elements so you can restore them to its original state.
- Products must be returned to their point of sale origin. If you did not buy from our website, please contact the original seller.
- Original shipping fees are non-refundable (shipping is free on orders over $50).
We do not offer exchanges due to changing product availability. The item you want to exchange for may be out of stock by the time the return arrives at our warehouse. To ensure you get the item you want, simply place a new order on the site.
If you receive damaged or defective Products or experience a quality issue, click here to contact our Customer Service team for help.
Please note: Refunds will be issued based on the original form of payment. Please allow up to 10 business days (usually sooner) for your return to be processed once it arrives at our facility. You will receive an email once your return has been processed and we have issued your refund.
How To Return An Item:
Click here to contact our customer support team to initiate a return. Please include "Return Request for Order #xxxxx" in the message. Our reps will create a return label and RMA# for you. Print off the return label and provided RMA#. Place the completed return form and RMA# inside the box. Once our warehouse receives the item it will be inspected to make sure it's new, unused, and resellable.
IMPORTANT NOTE: If the item is used or packaging is missing, $6.99 will be deducted for return shipping charges and a 15% restock fee will be charged to cover the cost of reconditioning the item for sale.
Open Box Return Policy:
Open box items may be returned within 30 days of delivery. However, we do not offer free return labels. The item must arrive back to us in the condition it was received. Any use or damage discovered upon arrival may disqualify it from a refund. Contact customer service to request an RMA# to begin the process.
All Wildhorn products come with at least a 1-year warranty against manufacturing defects. If you need to file a warranty claim, click here to contact customer service. Please provide your order # and a description of the defect. Our reps will work to provide a solution including but not limited to: providing free shipping for the return, free repair, and free shipping back to you. In some cases it may include a free new product replacement.